How do I contact support?
Our dedicated support team is ready to assist. Discover what details to provide and when to expect a reply.
→ Overview
This is the way to reach out to us:
- You can send a support request through the Aivia app. After logging in, click on the Talk to us button in the top bar.
✏️ What details should I provide?
To help us help you quickly and efficiently, here's what we need from you:
- If you're having trouble with a specific feature or tool, please give us the link to it.
- Tell us what you're trying to do, what's happening when you try, and what you thought would happen.
- If you're getting an error message, let us know what it says.
- Pictures or short videos showing what's going wrong can be really helpful.
👂 When will I hear back?
We do our best to get back to everyone within a day. If we're really busy, it might take a little longer, but we'll always reply as fast as we can.
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