How do I hard refresh my browser?

Steps to execute a hard refresh on your browser.

→ Overview

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Our support team may ask you to perform a hard refresh on your browser as part of the troubleshooting process. This is different from a regular refresh. Here's how you can do a hard refresh in all browsers supported by Aivia.

Chrome

  • On Windows, press CTRL + F5.
  • On Mac, press CMD + SHIFT + R.

Safari

  1. First, clear the cache by pressing OPT + CMD + E.
  1. Then, refresh the page by pressing CMD + R.

Firefox

  • On Windows, press CTRL + F5.
  • On Mac, press CMD + SHIFT + R.

Edge (Windows)

  • Press CTRL + F5.

Arc Browser

  • On Windows, press CTRL + F5.
  • On Mac, press CMD + SHIFT + R.
 
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